Over the years, the roles of an IT support technician have become more progressive. Their tasks aren’t just limited to cracking basic computer problems; they are also expected to input their efforts in their companies’ development of computer and cyber systems. They are expected to be well-trained and educated in their field to be able to survive in such a competitive industry.
With all these expectations, it is safe to say that a technician’s job is no joke. That being said, each should have distinct skills in order for them to do their job effectively. Below are some.
Ability to Solve Basic PC Issues
As an IT technician, this is, of course, the primary skill one must acquire. In this aspect, his expertise should range from the simplest to the semi-complicated ones; from mapping a printer to reformatting the computer itself (make sure you back up!).
Professional and Public Communication Skills
Having good communication skills is probably one of the most highly-preferred qualities any company looks to its employees. This skill is something that is rarely found within the IT industry. Contrary to the stereotype that computer technicians are only buried in stacks of broken-down computer and network problems, it is also their duty to relay the problem-solving procedures from technical to non-technical departments as layman as possible.
Extensive Knowledge of Technology
If you are about to have your computer unit fixed, would you leave it in the hands of someone who has little to no knowledge about technology? Of course, not! A technician’s familiarity about the specs of hardware and software is very essential in the job. Their know-how should also stand side-by-side the progress in modern technology. Having a wide range of understanding in the different fields of technology is also a big plus.
Coding and Programming Skills
Technicians are expected to have ample gen about coding and programming to be able to troubleshoot in company websites and even mobile applications. They should also be versatile enough to act as website and database administrators and even software developers. IT technicians with this skill are very in demand.
Basic Computer Networking Skills
Whether it is in their focus area or not, IT technicians should know how to network computers. They should be able to set up computer networks and troubleshoot for them at any time they are tasked to. They should also know how DNS and IP are connected. Most companies would have devices having trouble connecting to a network. This could be a day-to-day problematic IT technician might face.
Willingness to Train and be trained
Just like in any other profession, teaching is the best way to learn. Technicians should always be ready and generous with their expertise in case someone more inexperienced needs their mentoring. Similarly, they should also be open to learning new things. We live in a world that is constantly evolving and technology is part of it. IT technicians should be able to keep up with that change in order to work more effectively.
These are just some of the most basic skills IT Support Technicians must possess in order to flourish in their field. Just like other abilities, some of these are innate, while some are honed. Nevertheless, with dedication and constant training, these strengths can be easily attained.
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in their focus area or not, IT technicians should know how to network computers. They should be able to set up computer networks and troubleshoot for love language test them at any time they are tasked to. They should also know how DNS and IP are connected. Most companies would have devices having trouble connecting to a network. This could be a day-to-day problematic IT technician might face.
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